What is your returns policy?
We strive to deliver you the best in quality and value, if for any reason you are not satisfied with your order we are happy to take back the product and issue you a full refund of your purchase.
Our Return & Refund Policy provides more detailed information about options and procedures for returning your order.
What are the shipping options?
We choose appropriate shipping methods for delivery. We use UPS, Express, and FedEx Shipping to deliver the products.
Our Shipping Policy page provides more detailed information about the terms and conditions that constitute our shipping policy.
What are the international taxes, duties, etc. that I have to pay?
We do not collect any tax from our customers.
When will I receive my order?
All orders made before 6:00 PM are processed within 3-4 business days.
If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in the shipment of your order, we will contact you via email or telephone.
What should I do if I never received my order?
Delivery delays can occasionally occur. If you failed to receive your order, please let us know by email at email@example.com or by phone at +1 747-377-1245
A customer service representative will locate your order and inform you of the next steps.
What do I do if I receive a defective order?
Key-Surfers is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim.
Please save all packaging materials and damaged goods before filing a claim.
How do I make changes to an order I’ve already placed?
Unfortunately, once an order has been processed, there cannot be any changes made to the order. We process every order at the end of every day for 1 to 2 Business days. If you want to cancel or change your order, please contact us at firstname.lastname@example.org before 6:00 PM GMT.
Where are you located?
1259 Grant Avenue unit 9h, The Bronx New York 10456, United States
How do I contact your company if my question isn’t answered here?
You are welcome to contact us via email at email@example.com or call us at +1 747-377-1245 during opening hours 9 am-6 pm Monday-Friday.
What payment methods do you accept?
We accept the following credit and debit cards:
- Shop pay
How do I track my order?
Once your order is shipped, we send you a confirmation email that—for tracked services—contains the tracking number and a link to the tracking website for the shipping service you selected at checkout.
How do you pack your items to ensure safe transport?
We cling-wrap all our products and wrap them in at least three layers of bubble wrap. Rest assured, your orders are being packed to ensure nothing is damaged along the way.
How do I know my payment has been received?
If you pay via credit card, your order confirmation should indicate that payment has been completed.
Phone: +1 747-377-1245
Address: 1259 Grant Avenue unit 9h, The Bronx New York 10456, United States