FAQ’s

What types of products do you offer?

At Ultra Shoppings, we specialize in a delightful range of children's apparel and accessories. Our offerings include cozy Cartoon Bear Tracksuits and fun Children's 3-Wheel Tricycles, designed to provide comfort and joy to kids of all ages.

What is your return policy?

We have a 30-day return policy. To be eligible for a return, items must be in the same condition as received, unworn or unused, with tags, and in their original packaging. You will need the receipt or proof of purchase to initiate a return.

Do you offer free shipping?

Yes, we provide free shipping on all orders within the United Kingdom. This applies to our full range of products, ensuring a cost-effective shopping experience for our customers.

How long does shipping take?

After processing your order, which typically takes 1-2 business days, you can expect delivery within 3-4 business days. Overall, the total delivery timeframe is approximately 4 to 6 business days from the date of purchase.

Can I track my order?

Yes, once your order has been shipped, you will receive a confirmation email containing a tracking number and a link to track your package. You can also visit our website to enter your order number for real-time updates.

What should I do if my item arrives damaged?

If your package arrives damaged, please refuse delivery if possible and note the damage. Contact us within 48 hours of delivery, and we will arrange for a replacement at no additional cost.

Do you ship internationally?

Currently, we only ship within the United Kingdom and do not offer international shipping. We also do not ship to U.K. territories, APO/FPO addresses, or P.O. boxes.

How can I contact customer support?

You can reach our customer support team via email at sportdisney.com@gmail.com or by phone at +44 07495974557. Our support hours are Monday to Friday, 8:00 AM to 5:00 PM.