FAQ

1. What products do you sell?

At Ultra Shoppings, we specialize in high-quality drones, messenger devices, and smart projectors. Our products are selected for their reliability, innovation, and performance, ensuring that you get the best in the tech market.

2. How can I place an order?

You can easily place an order by following these steps:

  1. Browse our products and select the one you'd like to purchase.

  2. Add the item to your cart.

  3. Proceed to checkout, where you’ll enter your shipping details and payment information.

  4. Once your order is complete, you'll receive a confirmation email with your order details.

3. Do you offer free shipping?

Yes! We offer free shipping on all UK orders and international orders. No minimum purchase is required for free shipping.

  • UK orders: Delivered within 3 to 5 business days.

  • International orders: Delivered within 7 to 14 business days, depending on your location.

4. How can I track my order?

Once your order has been shipped, you’ll receive a tracking number via email or SMS. You can use this number to track your shipment directly on the carrier’s website.

5. Can I change or cancel my order after placing it?

We process orders quickly to ensure fast delivery. However, if you need to make changes or cancel your order, please contact us immediately at raoameerhamzauk@gmail.com. We’ll try our best to accommodate your request, but once the order has been processed or shipped, changes may not be possible.

6. How do I return a product?

If you are not satisfied with your product, we offer a 30-day return policy for UK customers. To initiate a return, please follow these steps:

  1. Contact us at raoameerhamzauk@gmail.com with your order number and reason for the return.

  2. You’ll receive a Return Authorization (RA) number and return instructions.

  3. Once we receive the returned item and verify it meets the return criteria, we will process your refund or exchange.

For international returns, customers are responsible for return shipping costs.

7. How long does it take to get a refund?

Once we receive your returned item, we will inspect it and process your refund within 5 to 7 business days. The refund will be issued to your original payment method. Please note that it may take some time for your bank or payment provider to process and post the refund.

8. Do you offer exchanges?

Yes, we offer exchanges for products. The fastest way to ensure you get the item you want is to:

  1. Return the item you have.

  2. After the return is processed, you can place a new order for the product you want.

If the item you want to exchange for is out of stock, we will process a full refund.

9. Are your products covered by a warranty?

Yes, all our products come with a limited warranty. The details of the warranty are provided with each product. In case of any product defects or issues, please contact us at raoameerhamzauk@gmail.com, and we will assist you with the warranty process.

10. How can I contact customer support?

You can contact us via email at raoameerhamzauk@gmail.com, or you can reach us by phone at 07495974557. Our customer support team is available Monday to Friday, 9 AM to 6 PM GMT.