- About Order
- Can I cancel/make changes to the order I just placed?
We can only change your order if it has not been processed. If the order has not yet been processed, you must contact our Customer Care team as soon as possible. This will minimize the delay in processing the order due to the changes being made.
- I didn’t receive the order confirmation.
The shipping notification and order confirmation can be sent to the correct email address in your order.
- Which delivery companies you use?
We have USPS, DHL, E-Packet, EMS, FedEx, Aramex, JCEX, etc.
Attention: The shipping confirmation/notification will be updated with you via email when your orders are fulfilled.
- How long does it take to deliver the orders to me?
It depends on the shipping method you choose.
- How do I track my order?
The tracking number will be emailed to your inbox as soon as your order is fulfilled. You can monitor it online at the website of the relevant delivery company. Please ensure that you leave the correct email address so the tracking number can be sent to you.